SHIPPING, RETURNS + EXCHANGES

***A NOTICE FROM CANADA POST REGARDING COVID-19 AND NON GUARANTEED SHIPPING TIMES***

"We are experiencing delays as we put safety first. Our top priority is to do everything possible to keep our people, and the communities we serve, safe. That has meant implementing significant changes right across our operations, following the guidance of national and local public health authorities.

In the last few weeks, we have seen a significant increase in parcel volumes as Canadians stay home and shop more online. With incoming parcel volumes at Christmas levels, the safety measures we’ve implemented in our processing facilities mean it is taking longer to process. Those measures include physical distancing in facilities that were not designed for keeping people 2 metres apart. While we are delivering in record numbers for this time of year, customers should anticipate delays."

 

S H I P P I N G  P O L I C Y

At Salt + Sage we are committed to processing all orders as quickly as possible. Due to the fact that many items are handmade to order, please allow up to 2-7 business days for items to be shipped. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified.

 

S H I P P I N G  D O M E S T I C

All domestic shipping is fulfilled through Canada Post on our end. The rates are weight based and will be estimated for you at check out.

Free Shipping within Canada: With the free shipping option, packages will go regular mail so there will be no insurance + no tracking information available and no set window of delivery time. 

Canada Post Expedited + Xpresspost Parcel: Includes tracking number and $100 insurance. Arrives within 1-7 business days of shipping date depending on the option chosen by the customer. Tracking number will be provided via email once item is shipped.

 

Salt + Sage is not responsible for lost or stolen packages.

Please ensure you double check your shipping address before placing your order as Salt + Sage is not responsible for undelivered packages due to incorrect address information.

 

S H I P P I N G  I N T E R N A T I O N A L

All International shipping is fulfilled through Canada Post on our end. The rates are weight based and will be estimated for you at check out.

USA

USPS Small Packet US Air:  Doesn't include tracking number. Many packages take time passing through customs, especially those containing jewelry. This process is out of our control and, as a result, arrival times may vary.

USPS Expidited/Tracked/Xpresspost Parcel: Includes tracking number. Generally arrives within 1-7 business days of shipping depending on the option chosen by the customer. Tracking number will be provided via email once item is shipped. Many packages take time passing through customs, especially those containing jewelry. This process is out of our control and, as a result, arrival times may vary.

All Other International Shipping outside of the USA

All International shipping is fulfilled through Canada Post on our end and then transfer over to your countries federal postal service. The rates are weight based and will be estimated for you at check out for all of our international customers outside of Canada + the USA. 

Many packages take time passing through customs, especially those containing jewelry. This process is out of our control and, as a result, arrival times may vary.

  

Salt + Sage is not responsible for lost or stolen packages.

Salt + Sage is not responsible for any customs fees involved with the delivery of packages for international orders.

Please ensure you double check your shipping address before placing your order as Salt + Sage is not responsible for undelivered packages due to incorrect address information.


 

R E T U R N S  +  E X C H A N G E S 

 

RETURNS

Change your mind? We will gladly accept unworn, or defective merchandise within 7 days of receiving your order for a refund with the following exceptions:

 

- One of a kind pieces and custom pieces (like the family birthstone bracelet/chain birthstone bracelet) are only available for store credit exchange due to the fact that they are one of a kind pieces.

- Mala necklaces are only available for exchange or store credit as they are mostly strung to order and take a considerable amount of time to make.

- Earrings are only available for store credit if unworn.

 

We take great care to insure your jewelry is packed and shipped properly, however, accidents do happen. If your piece arrives damaged, please take a photo and email it to us. 

For approved returns received within 7 days of arrival of package, we will credit your original form of payment. This may take a few days to appear on your end through your financial institution.

Please email info@saltandsage.ca with your information and we will send you the address to mail approved return/exchange items.

Return/exchange shipping is the responsibility of the buyer.

Salt + Sage is not responsible for items lost in transit when returning items.

 

EXCHANGES

We will exchange unworn items at their purchased retail value for another item of equal value within 14 days of receiving your order. Retail value can be put toward higher prices items with the buyer paying the difference.

When we have received approved exchange items, we will email you a code with the exchange value that can be used at any time on our website.

Please email info@saltandsage.ca with your information and we will send you the address to mail the approved exchange items.

Return/exchange shipping is the responsibility of the buyer.

Salt + Sage is not responsible for items lost in transit when returning items.

 

PRIVACY POLICY

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.