REPAIRS + THREAD REPLACEMENT POLICIES

B R A C E L E T   R E P A I R S 

Most of out bracelets are strung on a durable stretch elastic to make daily wear extra easy. While we test all bracelets for strength before shipping, they are still elastic and accidents may happen. 

We have a three month restring policy on all stretch bracelets. Within this time frame you can mail your piece back to us and we will restring your bracelet and ship it back to you for free. You are responsible for the shipping cost to get the bracelet back to us. 

If you need a bracelet to be restrung outside of this time frame, there will be a $8 restringing fee. You are also responsible for the shipping cost to get the bracelet to us for repair. This fee covers the cost of the string replacement, any small pieces that may be missing, our time and the return shipping to you.

For all repair inquires, please contact us at:

info@saltandsage.ca

We do not restring any bracelets from other companies.

 

N E C K L A C E   R E S T R I N G   P O L I C Y

All of our mala necklaces are made with silk thread and overtime and with regular wear they can fray and may need to be replaced. 

We have a one month restring policy, that is if your piece is new and happens to break we will restring it free of charge one month from the arrival date of the mala.

If you need one of our mala necklaces to be restrung outside of this time frame, there will be a $40 restringing fee. You are also responsible for the shipping cost to get the necklace to us for repair. This fee covers the cost of the thread replacement, any small pieces that may be missing, our time and the return shipping to you.

This policy can also be applied to our gemstone layering necklaces, which are strung with a coated, waxed wire.

For all repair inquires, please contact us at:

info@saltandsage.ca

We do not restring any mala/beaded necklaces from other companies.

 

A L L  O T H E R   R E P A I R S

For repairs on any other Salt + Sage pieces you can contact us via email at:

info@saltandsage.ca